Legal
Return & Refund Policy
Last updated: May 2026 | Effective for all orders placed via our website or WhatsApp
At Vrindavan Aushadhiya Misthan Bhandar, we take great pride in the quality, purity, and hygiene of every product we prepare. Our herbal sweets, achaar, and sirka are made in a clean environment with natural ingredients — no artificial flavours, no synthetic colours, no adulteration. Because our products are consumable packed food items, our return and refund policy is designed to be fair and transparent for both parties.
1. General Policy — No Returns on Food Items
As a general rule, we do not accept returns or exchanges on food products once they have been dispatched and delivered. This is because:
- All products are factory-sealed packed food items. An unsealed or opened product cannot be returned for hygiene and food safety reasons.
- Our products contain no artificial preservatives. Handling outside our controlled environment could compromise product integrity.
- We cannot resell or redistribute returned food items under any circumstance.
We encourage customers to carefully review their order before confirmation and to contact us if they have any queries about shelf life, ingredients, or allergens prior to purchasing.
2. Exceptions — When We Will Help
We will process a replacement, store credit, or refund in the following circumstances:
a) Damaged Outer Packaging / Box
If the outer carton or shipping box is visibly damaged (crushed, torn, or broken) upon delivery, and the inner products are consequently damaged, we will offer a replacement or refund. You must:
- Note the damage with the delivery agent at time of delivery, or note "Damaged" on the delivery receipt if applicable.
- Provide clear photographs and/or a video of the damaged outer box and the affected products inside.
- Report the damage to us within 24 hours of delivery.
b) Broken Inner Product Seal on Arrival
If any individual product seal is found broken upon first opening the outer box — suggesting damage in transit — the same process applies. Record the unboxing on video and report within 24 hours of delivery.
c) Wrong Item Delivered
If you receive a product that is different from what you ordered, please contact us immediately with your order details and a photograph of the received product. We will arrange a replacement or refund at no additional cost to you.
d) Order Not Delivered
If your order is confirmed as lost in transit by the courier partner, we will offer a full replacement shipment or a complete refund, as per your preference.
3. Mandatory Evidence Requirement
⚠️ Unboxing Video is Required for All Claims
All damage or wrong-item claims must be supported by an unboxing video that begins before the outer packaging is opened and clearly shows the condition of the box and the products inside. Claims without an unboxing video or clear photographic evidence may not be processed.
We recommend this for your own protection as well — it ensures there are no disputes about whether damage occurred before or after delivery.
Evidence required:
- Unboxing video (showing outer box condition before opening, and product condition inside)
- Photographs of damaged product(s) and packaging
- Your order number or WhatsApp order reference
- Date of delivery
4. How to Raise a Claim
- Contact us within 24 hours of receiving your order via WhatsApp or phone at +91-7705072989.
- Share your evidence — send the unboxing video and photographs via WhatsApp along with your order details.
- We review your claim — our team will assess the evidence and respond within 2 business days.
- Resolution — if your claim is approved, we will offer one of the following based on availability and your preference:
- Replacement of the damaged/wrong item (at no extra shipping cost)
- Store credit for your next order
- Refund to the original payment method (processed within 5–7 business days)
5. Non-Eligible Claims
We are unable to process claims in the following cases:
- Claim reported more than 24 hours after delivery.
- No unboxing video or photographic evidence is provided.
- Product seal is intact but the customer dislikes the taste or flavour — we recommend purchasing a small quantity first if you are trying our products for the first time.
- Damage caused after delivery due to improper storage (exposure to heat, moisture, sunlight).
- Partially consumed products.
- Items purchased in person from our physical stores — please check products at the time of purchase.
6. Our Commitment to Quality
We want every customer to be completely satisfied with their purchase. If you are dissatisfied for any reason, please reach out to us — we will do our best to find a fair resolution. Your trust matters to us more than any single transaction.
- All products are prepared in a clean, hygienic facility.
- No artificial flavours, colours, or synthetic preservatives are used.
- Products are sealed before dispatch — tamper-evident packaging ensures you receive exactly what we sent.
- Our Google rating of 4.8★ reflects our commitment to quality and customer satisfaction.
7. Contact for Return & Refund Queries
- 📞 Phone / WhatsApp: +91-7705072989
- 🕐 Hours: 8:00 AM – 9:00 PM, Monday to Sunday
- 📍 Main Store: B-13, B Cluster, Shiv Mandir Road, BHEL, Haridwar-249403, Uttarakhand, India
Jurisdiction: Any disputes arising out of or relating to this return & refund policy, or any order placed with Vrindavan Aushadhiya Misthan Bhandar, shall be subject to the exclusive jurisdiction of the courts of Uttarakhand, India. This policy is governed by the laws of India.